STAIRs
Social Tenant Access to Information Requirements
Everything you need to know about STAIRs, the government policy that requires Housing Associations to publish information about how social homes are managed, from October 2026.
What is STAIRs?
STAIRs stands for Social Tenant Access to Information Requirements. It is a new government policy that gives social housing tenants the right to ask their housing provider for information about how its social housing is managed.
STAIRs is being rolled out in two phases, relating to two chapters of the policy statement.
Chapter 1
From 1 October 2026, Shal must publish information about:
- how we are run
- how we spend money
- the homes we own
- our performance
- the services we provide.
Chapter 2
From 1 April 2027, tenants will be able to request information from us about our management of social housing. We must provide the information within 30 days, as long as the request is reasonable and the information falls under the STAIRs policy.
Any tenant who is unhappy with the information we publish or our response to an information request will be able to request a review. If you are not satisfied with the outcome of the review, you will be able to raise a complaint with the Housing Ombudsman.
There is lots of information about STAIRs on the Housing Ombudsman website.
Our publication scheme
Our STAIRs publication scheme outlines the information we hold that falls under STAIRs, and where you can find it. The publication scheme and details about how we are complying with STAIRs can be found in our STAIRs policy.
Governance and decision making
- About us
- Including our purpose, objectives, tenant satisfaction measures, staff satisfaction, and merger and growth statement
- Our team
- Including our Board, Committee chairs, Leadership team and tenant-facing staff
- News
- Newsletters
- Policies
Finance and spending
Information in this class is published for the current and previous two financial years.
We are currently collating relevant information for this category and will add links as soon as it is published.
Housing stock management
Performance
Housing services and tenant liaison
Lists and registers
Information in this class is published for the current and previous two financial years.
We are collating information that can be published relating to this category. It will be added here as soon as possible.
