Up-date on SHAL’s repairs service

Over the past year we’ve been working hard to ensure we can continue to provide our response repairs service as well as our planned improvement programme in the face of an increasingly challenging financial environment. We’ve recently reviewed what we’re doing and how much it’s all costing us as an organisation.

What’s changing?

We’ve decided to stop repairing/replacing fences until further notice.

How will this impact me?

If you have fence repairs/replacements outstanding from the storms earlier this year we will continue to do these. We have completed a large number of repairs following the storms earlier this year.

If you report any fence repairs we will no longer repairing/replacing it. If the boundary is along a public path/road we will provide a chainlink fence along the boundary to secure your property. This is in line with other landlords in the area.

Why have we done this?

The financial environment we’re working in continues to be challenging and there are no signs of it easing any time soon.

We’ve made this decision to ensure we can continue to provide our other services (e.g. our planned investment programme) between now and the end of March 2023.

How will other day to day repairs be affected?

We will continue to provide a day to day response repairs service, including 24/7 emergency repairs. Larger external repairs (e.g. rooves and guttering) will now take longer to complete as they will form part of our planned works programme. This will ensure we can plan ahead, work more effectively and provide greater value for money.

Will you still invest in homes?

Yes. Our planned programme for 2022/23 remains unchanged. We will continue to invest in homes (e.g. bathrooms, kitchens and energy efficiency improvements) between now and the end of March 2023.

Effective from: Thursday 1 December 2022