We completed a survey of our homes in 2016 and we need to make sure the information provided then is still valid so we can plan what we may need to do where more effectively.

The Better Social Housing Review published towards the end of 2022 made a number of recommendations including that housing associations should conduct and publish a thorough audit of all social housing in England. We also need to ensure our homes meet the Decent Home Standard.

What’s involved?

We want to minimise the inconvenience to you and we’re aiming to complete the survey in full in one visit. The survey will include everything from top to bottom, back to front and inside and out. We estimate it should take around 1.5 hours to complete.

We know it’s your home and we don’t want you to feel like we’re snooping but we’ll need to access all areas and rooms of your home, including the loft space and garden (if applicable). We’ll need to take photos of the different areas too.

We’re assessing the age and condition of the property itself as well as the fixtures and fittings we’re responsible for within it (e.g. bathrooms, kitchens, doors and windows).

Does this mean you’re going to invest in my home?

No. We’re aiming to re-survey all our homes at least once every 5 years. All the data we collect will help us identify what needs to be done where. Improvements identified will be included in future planned investment programmes. We may not be able to make all the improvements at the same time. 

I’d like to find out more

If you have any questions about what’s involved please get in touch or send the word SURVEY to 07984355553 and we’ll call you back. You can also read our Frequently Asked Questions.