ID-100236102You can report your repair in a number of ways:

  • Over the phone by calling 01278 444344 (8:30 am – 5:00 pm)
  • Text REPAIR (plus a message)
  • By email to
  • Complete the form below

Who does what?

If you would like to know how repairs are shared between us as the landlord and you as the tenant please click here.

24 hour emergency repairs service

If you need to report an emergency repair that’s risking your health and safety when we’re closed you can call us on 01278 444344 (option 2).  You get through to a duty member of our maintenance team.  If we can’t answer straight away please leave a message and we’ll call you back.  The emergency service will MAKE SAFE only and any necessary follow up repairs will be completed in normal working hours.

An emergency is anything that is an immediate risk to anyone’s health and safety or is likely to damage the structure of the building.

Heating & Hot Water (1 October – 31 March)

If something goes wrong and you’re left without heating and hot water and you don’t have a back up immersion heater between 1 October and 31 March we will respond within 24 hours.

Smell Gas?

To report a gas or carbon monoxide emergency, or if a pipeline is struck (even if no gas leak has occurred) call the National Gas Emergency Service 24 hours a day on 0800 111 999 (calls are recorded and may be monitored).

Pest Control

SHAL is not able to provide assistance with pest control problems but please click here for more information about the advice, services and assistance that your Local Authority can provide.

Home Box Image courtesy of Vichaya Kiatying-Angsulee at

Page Image courtesy of khunaspix at

You can complete this form to report a repair

Your Name*

First line of your address*

Telephone or mobile number (Best one to contact you on)*

Your Email*

Repair (please be as detailed as possible)*

When are you normally at home? (Select ALL that apply)

Do we need to avoid the school runs?

If we're in the area and have the time we may try and visit you to make the repair without making an appointment. Are there any days or times that you're definitely NOT available?

How would you like us to contact you with an appointment?*

* denotes required field