Phone 01278 444344 (7:30 am – 4:30 pm, Monday – Friday & emergency repairs outside of normal working hours). Please note calls are recorded.

Write to Crypton House, Bristol Road, Bridgwater, Somerset, TA6 4SY

Email Information@shal.org

Text 07984 355553:

ASB (plus a message) to report anti-social behaviour

BAL to get your latest balance

CARD to order a new payment card

DD to set up or amend a direct debit

MOULD to get information and advice about damp, condensation or mould

PAY to find out how you can pay your rent

REF to get your allpay reference number

RENTS (plus a message) to talk to your Housing Officer about your rent account

REPAIR (plus a message) to report a repair

TEXT to get all these options sent to you by text

UC to get all the information you need about your tenancy to claim Universal Credit

You can visit us at Crypton House by appointment only. Making an appointment will mean the person you want to see will be available. The main entrance to Crypton House is shared with other organisations and you can all us using the intercom.