This is the first edition of the new Tenant Briefing. Smaller, but no less informative, this will be sent out twice a year along with a snapshot of your rent account and payments.
House & Home: property investment, re-lets, living with a disability, mould, condensation and fuel poverty
Money Matters: Housing Benefit, Universal Credit, arrears, rent and changes to welfare
Online accounts: rent statements, online accounts and using IT
SHAL: complaints, digitalisation and what we’ve learnt this year
Who lives in a house like this? This is your opportunity to make sure we’ve got our facts right! Fill this out and send it back so we can keep our records up-to-date.