Briefing Spring 2017

This is the first edition of the new Tenant Briefing.  Smaller, but no less informative, this will be sent out twice a year along with a snapshot of your rent account and payments.

Covering letter

Part 1

House & Home: property investment, re-lets, living with a disability, mould, condensation and fuel poverty

Money Matters: Housing Benefit, Universal Credit, arrears, rent and changes to welfare

Part 2

Online accounts: rent statements, online accounts and using IT

SHAL: complaints, digitalisation and what we’ve learnt this year

Census form

Who lives in a house like this?  This is your opportunity to make sure we’ve got our facts right!  Fill this out and send it back so we can keep our records up-to-date.