The Charter for Social Housing Residents: Social Housing White Paper (‘Social Housing White Paper’) included a commitment to introduce an access to information scheme for the tenants of private registered providers (PRPs) like SHAL. The commitment specified that the scheme would allow social housing tenants and their representatives to access information related to the management of their housing.

This consultation seeks views on the content of a policy statement which outlines the requirements providers will need to meet under the new Social Tenant Access to Information Requirements (STAIRs).

This consultation also seeks views on a proposed Direction from the Secretary of State to the Regulator of Social Housing (‘the Regulator’), directing the Regulator to require PRPs to comply with the policy statement for STAIRs.