Your rent is charged to your account every Monday. There are no ‘rent free’ weeks and rent should always be paid in advance. This means you make a payment before the rent is charged to your account. For example, if you pay monthly you should pay August’s rent at the beginning of August and not at the end.
Whether you pay weekly, fortnightly, 4 weekly or monthly payments should be made in advance so your rent account is always in credit (shown as ‘Pre’ on your rent statement). There are lots of different ways you can pay your rent.
However you decide to pay your rent you should always make sure you pay the correct amount. For example, if your rent is £100.00 per week you should pay either:
- £100.00 per week
- £400.00 every 4 weeks – this will be a different date each month (e.g. Housing Benefit is paid every 4 weeks)
- £433.33 every month – this will be the same date each month (e.g. Universal Credit is paid monthly)
There are lots of ways you can pay your rent…
This is the quickest and easiest way to pay your rent. They can be set up to be taken on a date of your choice and as frequently as you want. We cannot take the first payment for 10 working days but once set up the amount can be increased or decreased in line with changes to your rent. You can ask us for a form to complete so we can take payments directly from your bank account. If you’d like to speak to your Housing Officer about Direct Debits just text DD to 07984355553.
Paying your rent online is quick and easy. You just need to have the reference number from your allpay card and follow this link!
The allpay app
It’s the smart way to pay your rent. The allpay app is available to download for free from Apple App Store, Windows Phone Store and Google Play. This enables you to pay your rent from your Apple, Windows or Android smartphone anytime, anywhere. It securely stores Payment Reference Numbers, bank details and payment amounts.
You can pay over the phone by calling 01278 444344. You can either press 1 to speak to allpay (you won’t be charged 7 pence per minute as you called our number first) or you can hold and speak to a member of SHAL staff who can take the details for you (between 8:30 am and 5:00 pm).
You can also call allpay 24 hours a day on 0844 557 8321. Calls cost 7 pence per minute plus your phone company’s access charge. You can also pay at our office between 9:30 am and 4:00 pm Monday – Friday. We can either print your receipt or send you one by email. You can also make debit card payments online.
If you make a payment direct to allpay you need your Payment Reference Number. If you don’t know it you can text REF to 07984355553.
This is where you ask your bank to send payments to us. They can be set up to be taken on a date of your choice and as frequently as you want. Unlike a Direct Debit we cannot change the amount. You need to ask your bank to change what is paid and when.
PayPoint and Post Office
When you sign your tenancy agreement we will order you a PayPoint card. You can make payments wherever you see the PayPoint sign. Payments can take up to 3 days to reach your account form the PayPoint. If you’ve lost your card we can order you a new one. Just text CARD to 07984355553. You can also make payments at your local Post Office.
Cash and cheque
If you prefer to make payments with either cash or cheque our office is open between 9:30 am and 4:00 pm Monday – Friday.
Image courtesy of Stuart Miles at FreeDigitalPhotos.net