SHAL Housing Limited has an obligation to carry out certain repairs, and access, under the tenancy agreement, must be given by the tenant. There are also occasions where improvements are to be carried out to a property, after agreement between SHAL and the tenant (and which may result in an increase in rent). Again, access must be given by the tenant. In either case, the tenant will expect their belongings to be looked after and their home respected. It is for this reason that SHAL expects all of its Contractors to keep to certain guidelines.