To lead the Customer Services and Housing teams to deliver professional, regulatory and statutorily compliant services which are also continually improving and evolving to meet our customer requirements flexibly, effectively and making maximum use of information technology.
You will ensure that the team culture engenders straight talking and kindness, responsibility and accountability, mutual trust and respect, the power to make decisions and own the consequences of those decisions, professionalism and being human, risk intelligence and a can-do attitude. You will put our customers first with colleagues a close second. You will provide performance information and ideas to improve performance to colleagues and board members. You will be generous with your praise and supportive when team members are working outside their comfort zone to meet the challenges of delivering better services for less cost.
The team will work very flexibly so you will need to co-ordinate and communicate without micromanaging. You will support your team to be innovative, creative and solution focussed so that SHAL has a positive and relevant impact on the lives of our customers and the communities they live in and we build a reputation for being trustworthy, fair and credible.
Salary: £35,000 plus essential car user allowance, pension, mileage allowance and professional fees.