Did you get my text?

You may have received the following message from 07984 355553:

“Hi Name, this is SHAL. We’re launching a new text service. If this is the best number to use please reply YES & save this number as SHAL. If you’d prefer us to use another number please text it back to us. If you’re not Name please reply NO & we’ll change our records. Thanks.”

We have sent this welcome message to all our tenants introducing the new messaging service.  If your name and number are correct you don’t need to do anything. We’ll be sending everyone some information in the post explaining the new service.

What’s it all about?

It’s never been quicker or easier to keep in touch and get important information about your account.

You can now text:

BAL to get your latest balance;
CARD to order a new payment card;
DD to set up or amend a direct debit;
REF to get your allpay reference number;
RENTS (plus a message) to talk to your Housing Officer about your rent account;
REPAIR (plus a message) to report a repair


to 07984 355553

I didn’t get a text

If you didn’t get a text we may have either an old or incorrect number for you. Please give us a call and we can make sure we have all your correct contact information.