Coronavirus: support from energy companies

An agreement has been reached between the Department for Business, Energy and Industrial Strategy and domestic energy supply companies setting out principles to support energy customers impacted by COVID-19 including:

  1. Identifying and prioritising customers at risk
  2. Support customers who have been impacted financially
  3. Supporting prepayment customers impacted directly or indirectly
  4. Providing information

You can find out more here.