There are a number of ways you can keep in touch

Visit usĀ or write to us at 2 King Square, Bridgwater, Somerset, TA6 3DG (9:30 am – 4:00 pm, Monday – Friday)

Phone us on 01278 444344 (8:30 am – 5:00 pm, Monday – Friday)

For help with emergency repairs when we’re closed call 07889 537164

Email us at

If you’re visiting SHAL you can follow the directions to our office online.

Your online account

  • Look at your rent statement and make a payment
  • Up-date your personal information
  • Report a repair and check those outstanding

Send a text to 07984 355553

ASB (plus a message) to report anti-social behaviour;

BAL to get your latest balance;

CARD to order a new payment card;

DD to set up or amend a direct debit;

PAY to find out how you can pay your rent;

REF to get your allpay reference number;

RENTS (plus a message) to talk to your Housing Officer about your rent account;

REPAIR (plus a message) to report a repair;

TEXT to get all these options sent to you by text;

UC to get all the information you need about your tenancy to claim Universal Credit

Local Authorities in Somerset

Mendip District Council

Sedgemoor District Council

Somerset County Council

South Somerset District Council

Somerset West and Taunton Council

Help & Advice

Avon & Somerset Constabulary

Citizens Advice BureauĀ (Sedgemoor)

Government Services & Information

Homefinder Somerset

Somerset Community Credit Union

The Money Advice Service