There are a number of ways you can keep in touch

Visit usĀ or write to us at 2 King Square, Bridgwater, Somerset, TA6 3DG (9:30 am – 4:00 pm, Monday – Friday)

Phone us on 01278 444344 (8:30 am – 5:00 pm, Monday – Friday)

For help with emergency repairs when we’re closed call 07889 537164

Email us at

If you’re visiting SHAL you can follow the directions to our office online.

Your online account

  • Look at your rent statement and make a payment
  • Up-date your personal information
  • Report a repair and check those outstanding

Send a text to 07984 355553

ASB (plus a message) to report anti-social behaviour;

BAL to get your latest balance;

CARD to order a new payment card;

DD to set up or amend a direct debit;

PAY to find out how you can pay your rent;

REF to get your allpay reference number;

RENTS (plus a message) to talk to your Housing Officer about your rent account;

REPAIR (plus a message) to report a repair

Local Authorities in Somerset

Mendip District Council

Sedgemoor District Council

Somerset County Council

South Somerset District Council

Somerset West and Taunton Council

Help & Advice

Avon & Somerset Constabulary

Citizens Advice BureauĀ (Sedgemoor)

Government Services & Information

Homefinder Somerset

Somerset Community Credit Union

The Money Advice Service