Christmas 2019 opening times

We will close at 12 noon on Tuesday 24 December 2019 and will remain closed until the New Year. The office will re-open at 9:30 am the telephone lines will re-open at 8:30 am on Thursday 2 January 2020. You can still access information and services when we’re closed and you can pay your rent online.

You can send TEXT to 07984355553 to find out more.

Please note: when checking your balance online or by text, your rent for the week commencing 30 December 2019 (and payments made after 23 December 2019) will not be included. These will be added to your rent account on 2 January 2020.

Emergency repairs

If you need to report an emergency repair when we’re closed you can call 07834 747972 and our on-call Maintenance Operative will assist you. Please leave a message with your name, address and telephone number and we’ll call you back ASAP.

Please note: an emergency is anything that is a risk to your health and safety and/or likely to cause damage to the structure of the building.  If you’re without heating and hot water we’ll respond to you within 24 hours.

Here are some other numbers you may find useful: Smell gas? Call 0800111999. Problem with water/sewage/blockages? Call 03456004600. Power cut? Call 08006783105.

We wish all our tenants a Merry Christmas and a Happy New Year!