Christmas 2018 opening times

We will close at 12 noon on Monday 24 December 2018 and will remain closed until the New Year. The office will re-open at 9:30 am the telephone lines will re-open at 8:30 am on Wednesday 2 January 2019.

You can still access information and services when we’re closed and you can pay your rent online.

Emergency repairs

If you need to report an emergency repair when we’re closed you can call 07889 537164 and our on-call Maintenance Operative will assist you.

Please note: an emergency is anything that is a risk to your health and safety and/or likely to cause damage to the structure of the building.  If you’re without heating and hot water we’ll respond to you within 24 hours.

Send a text to 07984 355553

ASB (plus a message) to report anti-social behaviour;
BAL to get your latest balance;
CARD to order a new payment card;
DD to set up or amend a direct debit;
REF to get your allpay reference number;
RENTS (plus a message) to talk to your Housing Officer about your rent account;
REPAIR (plus a message) to report a repair


Please note: when checking your balance online or by text your rent for the week commencing 31 December 2018 (and payments made after 21 December 2018) will not be included. These will be added to your rent account on 2 January 2019.

We wish all our tenants a Merry Christmas and a Happy New Year!